BPO – People, Business Processes, and Process Automation
With the objective of achieving greater productivity gains and operational efficiency, as well as process standardization and technological innovation, Meta serves one of the four largest cooperatives in the country through its BPO service.
The solution supports processes such as accounts payable and supplier and customer registration, which are complementary activities to the cooperative’s core business. The productivity management carried out by Meta has ensured the achievement—and, in many cases, the surpassing—of all targets established by the client.
Furthermore, with the need to migrate a service center located in the North and Northeast of the country into the company’s system strategically, the client relied on Meta’s Change Management solution.
After establishing the necessary means to monitor each phase of the project and post-implementation, it was possible to overcome resistance, accelerate adaptation to the new model, reduce the impacts of the change, and improve post-implementation performance levels, with broad acceptance from employees involved in the transition process.
